Terms & Delivery

Welcome to our website. Dotty and Bow refers to DOTTY AND BOW LIMITED registered office at 14 Courland Grove, London, SW8 2PX, UK. Company registration number: 8712733.
Our Terms & Conditions set out below between you the customer and us the website owner.
Using this website and any services contained within constitutes agreement and acceptance of these Terms & Conditions in full. You must not use this website if you do not accept these Terms & Conditions.
We reserve the right to restrict your access to this website where you are in breach of these Terms & Conditions. Such restriction shall take place without recourse or explanation to you where we think it is appropriate or necessary.

All prices are shown in Great British Pounds (GBP).
Pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or amended by us at anytime up to the shipment of that order and any related items.
We reserve the right to review and amend all products pricing without prior notice.

All the designs are created using various techniques. Colour, design and embroidery variations are part of handmade process. Any irregularities give creative uniqueness to the garment. Wear with pride, your piece is unique!

Payment can be made by PayPal & credit card safe payment is guaranteed through our Visa, MasterCard procedures.

The personal data details supplied by a client will not be passed to any third party for commercial and marketing purposes use without the client’s full prior consent.

When placing your order, you undertake that any and all information given is accurate and complete. All orders are subject to acceptance and product availability.
Once you have placed an order we will send you an email confirmation that your order has been processed followed by another email confirming the date and dispatch of your order.

Prices and availability of products are subject to change without prior notice. The chosen delivery charge will be added to your order value.

We reserve the right to delay or reject orders where a sale transaction may contain incomplete or unverified or where fraud is suspected.
If we are unable to reasonably ascertain if these details are correct or not or resolve these issues a full refund will be made against the payment method used at the time of purchase. No refund takes place to any third party account.

Your order is usually dispatched by Recorded Delivery from us every Monday and Friday. Delivery time within the UK is 2-5 working days, outside of the UK 4-10 days. To be advised for International shipping does vary. If cost does not cover delivery, we will send you a PayPal invoice for the difference. For any queries please do not hesitate to contact us.
We cannot be held liable for any disruption to shipping caused by industrial disputes or action outside or beyond our control. If such disruption occurs you will be offered other alternative delivery method or a full refund.

When ordering a product from outside the UK the recipient of the product is liable for all customs duties or tariffs incurred in that country to which the products are shipped. Your delivery may be subject to delay or could be opened and searched by local customs authorities when entering the destination country. We will not provide any advice in this matter.

At Dotty and Bow we stand behind the quality of our products and we want you to be satisfied with your purchase. If you are unhappy with a product you may return it for a full refund within 14 days of receipt of purchase. Returned product must be unused and unwashed and still in original packaging with all applicable tags still attached. Exchange only on sale items. Unfortunately we cannot take responsibility for shipping costs.

Please feel free to contact us via email dottyandbow@gmail.com. Type ‘RETURN’ in subject bar. Please describe us why the product is being returned, i.e. faulty, damaged, wrong size, followed by your customer Order reference number. This can be found on the invoice slip sent with your item. Please also indicate if you would like a refund or exchange.
Notification of cancellation must be in writing, cancellations by telephone calls are invalid.

No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.

You are liable for paying postage or shipping costs incurred when returning the item. All returns must be sent by registered or recorded post, for your assurance. We will not refund for any items lost or stolen in transit to us.
If a return is lost or stolen in transit to us, you must claim compensation from the company that shipped the return.

We do our best to portray all garments and colours of Dotty and Bow products as accurately as possible, but we cannot guarantee that the colours seen on screen will match exactly to those of products received.

Dotty and Bow website may also include links to other websites. These links are provided for your convenience. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

The contents of these pages (images, logos, designs, photographs, text and other materials) are the copyright trademark and registered trademark of Dotty and Bow Ltd. The copying, modification, distribution, reproduction or incorporation into any other work or part or all of the material available on this website in any form is prohibited without permission.

We do our best to ensure that our website is free from viruses and defects. We cannot guarantee that your use of this website or any other websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is used to the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

We reserve the right to vary these Terms & Conditions at any time, without giving prior notice to you. These variations shall automatically apply to the use of our website from the date of publication on our website.

Our contact details are as follows:

14 Courland Grove, London, SW8 2PX
Email:Β dottyandbow@gmail.com
DOTTY AND BOW LIMITED Registered office at 14 Courland Grove, London, SW8 2PX, UK. Company Registration number: 8712733

Β© 2019 Dotty & Bow